John Barrowman complained that only American’s first two rows received pajamas. They were First Class, while Europe flights don't get those in business.
After American Airlines took a family’s business class seats for deadheading pilots, the father faced another downgrade coming home because his assigned seat was broken. Also: gate agents confiscate carry-ons while bins remain empty, Emirates accelerates mileage expiration, and airline pilots encounter a man in a lawn chair at 16,000 feet over Los Angeles.
The airline is going to refresh its domestic cabins over several years, putting seat back TVs back in, which is great. That'll pair well with the rest of their investments. But they can't wait to address broken seats, power outlets, and ohter cabin issues - because those undermine the rest of the investments they're making in things like lounges, food and coffee.
The 'grassroots movement' never bought Spirit out of bankruptcy. Now it is scrubbing its mailing list ahead of a retail fundraising campaign for a membership airline that would outsource the actual flying.
American Airlines pilots invoked a clause in their 2023 contract to begin bargaining on a new agreement nearly a year early. Base pay is already near the industry pattern; scheduling, profit sharing, contract execution and union politics will drive how negotiations progress.
The Grand Hyatt DFW remains one of the best airport hotels in the country: physically connected to Terminal D, recently renovated, well soundproofed, and still excellent for runway views. It is expensive in cash and points, but when the price is not outrageous, the convenience, large rooms, Globalist treatment, and direct terminal access make it the DFW hotel to beat.
United Airlines is moving forward with a $21 million, two-story Seattle lounge in the former American Express Centurion Lounge space, at an all-in cost exceeding $2,900 per square foot. The 7,181-square-foot club will include a full kitchen, family rooms and mezzanine views when it opens in December 2027—or more likely 2028.
rare photo of American Airlines CEO Robert Isom at a gate points to the work still required: persuading 130,000 employees to deliver the premium airline the company is finally building.
A Marriott Platinum member says severe weather diverted her flight and the AC Hotel Kansas City Plaza canceled her prepaid four-night stay and kept $596.76, while an identical amount later appeared pending. When she asked for a receipt, the front desk told her to “get the f— out”—but a hotel bartender says the viral clip omits repeated confrontations.
American Airlines downgraded a family from business class to make room for deadheading pilots, choosing them because their tickets were booked with miles. The $600 voucher offered doesn’t replace the mileage refund required after an involuntary downgrade.